Kay and Liam
2025-02-22 13:35 PM
I've completed a Grooming booking at PetBacker! Came in with a lot of dead fur attached on body and matted fur on tail upon inspection, and cracked paw pads, we brushed all the dead fur out and did sanitary trim. We also included skincare shampoo without extra charge to help with his dry skin condition and suggested the owners to put moisturiser at home to help with his paws. We managed to dematt his fur and save the feathering of his tail to maintain the Golden Retriever look as requested by Sreekanth and wife. However, during pick-up the owners stated they did not want to maintain the feathering even though we have dematted the tail and have trimmed his matted fur on the top of his ears as matted fur can cause pain to the dog. We are happy to be able to help Cooper with his fur condition but owners weren't clear on the instructions and did not reply to the photos when asked which cut they wanted. After the groom, his fur is soft to touch, not rough like before, and the fur color came out.
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When you make a broadcast request for pet services, our big data AI broadcast system analyzes your requirements and broadcasts your request to pet service providers who can help you based on their skills, location and availability. You can also request for pet services directly from your preferred pet service providers by browsing the pet service provider directory in the app and the web.


Pet service providers who are interested will respond to your request in the app with their profile, reviews from previous customers, along with quotations and details of what is included. A messaging feature allows you to talk with the individual pet service provider for more details before deciding to hire and pay via PetBacker for your pets and payment protection.