Although requests for refund are rare and does not happen often; in the event a refund is required the following is our process:
1. Ask for a refund via PetBacker support,
2. We will ask you for the reason for your refund
3. We will refund your money within 7 working days
4. Please be patient as it may take a few days for processing by your bank or PayPal for you to see the money reflected in your account.
(Note: we will need to get validation from the audit team for approval if the job is in between or within 72 hours, but no worries, your money is in your wallet and is not released to the pet host or service provider)